Shipping policy

Shipping Policy

Thank you for shopping with NYGS! Here's everything you need to know about how we get your order to you.

Processing Time All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or holidays. You'll receive a confirmation email with tracking information once your order has shipped.

Domestic Shipping (United States) We offer standard and express shipping options at checkout. Standard shipping typically takes 5–7 business days. Express shipping typically takes 2–3 business days.

International Shipping We ship to over 227 countries and territories worldwide. International orders are shipped via our trusted carrier network and typically arrive within 7–14 business days, depending on your location and local customs processing.

Customs & Duties International customers are responsible for any customs fees, duties, or taxes imposed by their country. These charges are not included in your order total and are collected by your local customs authority.

Order Tracking Once your order ships, you'll receive a tracking number via email. Please allow 24–48 hours for tracking information to update.

Lost or Delayed Packages If your package appears lost or significantly delayed, please contact us at info.newyorkgeniusbusinessgroup@gmail.com and we'll do our best to resolve it quickly.